🔒 Privacy Policy – Innova Fireplaces
At Innova Fireplaces, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
When you interact with Innova Fireplaces—by visiting our website, placing an order, or contacting us—we may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment method (only confirmation details; we do not store full bank or card numbers)
- Order history
- IP address and browser information (for website analytics)
2. How We Use Your Information
Your personal data is used strictly for the following purposes:
- To process and fulfill your orders
- To provide customer support and respond to your inquiries
- To improve our website functionality and user experience
- To notify you about updates, promotions, or offers (only if you opt in)
- To meet legal obligations and prevent fraudulent activities
We do not sell, rent, or share your personal data with third parties for commercial gain.
3. Data Security
We take your privacy seriously and implement appropriate technical and organizational measures to safeguard your information. These include:
- SSL encryption on our website
- Secure password-protected access to customer data
- Limited access to personal information by authorized personnel only
- Regular software updates and security scans
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, gather website traffic data, and analyze user behavior. You may choose to disable cookies through your browser settings, but this may affect website performance or functionality.
5. Third-Party Services
Innova Fireplaces may use trusted third-party tools (e.g., courier services, payment processors, analytics tools) that may require limited access to your data to function effectively. These services are contractually obligated to protect your information and use it only for agreed purposes.
6. Your Rights
As a customer in Pakistan, you have the right to:
- Access your personal information we hold
- Request corrections to inaccurate data
- Ask for your data to be deleted (where applicable)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us via our Contact Page.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., tax or warranty documentation). After that, your data is securely deleted or anonymized.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please get in touch with us:
📧 Email: info@innovafireplaces.pk
📞 Phone/WhatsApp: 03231424242
🌐 Visit: innovafireplaces.com