Terms & Conditions – Innova Fireplaces
Welcome to Innova Fireplaces. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase or using our website.
1. General Overview
These Terms & Conditions govern your use of the Innova Fireplaces website, products, and services. By placing an order or browsing this website, you accept these terms in full. If you do not agree, please do not use our site or services.
2. Product Information
We strive to provide accurate descriptions, images, and specifications of our electric fireplaces, gas fireplaces, and firepits. However, colors, dimensions, and other visual aspects may vary slightly depending on display settings and manufacturing variations.
We reserve the right to change product information, availability, or pricing at any time without prior notice.
3. Orders & Payments
- Orders are confirmed only after payment is received (except for Cash on Delivery where applicable).
- We accept cash and bank transfers as secure payment options.
- Account details for bank transfer:
- Account Title: INNOVA Fireplaces
- Account Number: 0103116116
- Branch Code: 0214
- Bank: Meezan Bank, Johar Town Branch, Lahore
- Innova Fireplaces reserves the right to cancel or refuse any order at our discretion.
4. Shipping & Delivery
We provide nationwide delivery across Pakistan. Delivery times may vary depending on the location and product availability. We are not responsible for delays caused by third-party courier services or events beyond our control (e.g., weather, strikes, or public holidays).
5. Returns & Warranty
We offer a 7-day return and exchange window for unused, uninstalled items. Items must be returned in their original packaging and condition. A 1-year local warranty applies to all products, covering manufacturing defects under normal use.
Please refer to our Return Policy page for full details.
6. Use of Website
You agree not to misuse this website, commit any cybercrime, or attempt to disrupt our online services. All content, including text, images, logos, and product details, is the intellectual property of Innova Fireplaces and may not be copied or reproduced without permission.
7. Limitation of Liability
Innova Fireplaces shall not be liable for any direct or indirect damages arising from the use of our products or website, including but not limited to loss of data, business interruption, injury, or property damage caused by misuse or unauthorized installation.
8. Governing Law
These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising out of the use of this website or our services shall be handled under the jurisdiction of the courts located in Lahore, Pakistan.
9. Amendments to Terms
We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of the site constitutes your acceptance of the revised terms.
📞 Contact Us
If you have any questions regarding our Terms & Conditions, please feel free to contact our customer support team through our Contact Page or via email/WhatsApp.